Business Information Systems & Operations Research

Introduction to Business Process Management

In contrast to industrial production processes the traditional questions of maximum profit input and output quantities recede more and more into the background in the service and information production in favor of an efficient Management of potential factors over time. The lecture will first compare different modeling languages from production planning, business information and informatics (i.e. networks, EPKs, Petri nets, process algebra) concerning their powerful description for different classes of processes. Then we will analyze whether and in what manner a process optimization can be implemented on the basis of these models concerning given target criteria. Finally we will demonstrate by means of Yield Management processes and Cooperative Supply Chain Scheduling, how in house consideration of processes can be extended to a cross company consideration with multiple autonomous actors and how incentive problems can be challenged in such Multi-Agent Systems.

For further information, please contact Daniel Schermer.

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